Lumiere Hair & Nails

An AI assistant answers WhatsApp and Instagram messages in English, Russian and Georgian, checks availability across three Tbilisi salons and puts the booking on the calendar. Pick a scenario to walk through it.

Business data
WhatsAppEnglish
S1. Price question to booking
An English-speaking client asks about a haircut on WhatsApp and is booked at Vake in under four minutes.
InstagramRussian
S2. Manicure booking in Russian
A client asks on Instagram in Russian for a manicure "tomorrow evening". The AI replies in Russian and books her at Saburtalo.
WhatsAppGeorgian
S3. Reschedule in Georgian
A returning client asks in Georgian to move her haircut to later the same day. The AI finds her booking by phone number and moves it.
WhatsAppInstagramEnglishRussian
S4. Same slot, two customers
Two clients on two apps ask for the same Saturday 14:00 colouring at Vake. The first gets it, the second gets alternatives. No double booking.
InstagramEnglish
S5. Complaint handed to a human
A client complains about a colour job and asks for a refund. The AI apologises, promises nothing, and raises a high-priority card for the team.
WhatsAppRussian
S6. Questions only, no booking
A client asks in Russian about Sunday hours, card payments and parking. The AI answers all three from salon info. No staff time needed.
InstagramEnglish
S7. Late-night booking
A message arrives at 23:41 while every salon is closed. The AI books a men's haircut for the next morning anyway.
InstagramWhatsAppEnglish
S8. Cancellation filled from the waitlist
One client cancels on WhatsApp. The AI offers the freed slot to a waitlisted client on Instagram, and the gap is filled within minutes.
InstagramGeorgian
S9. New booking in Georgian
A client writes in Georgian on Instagram for a blow-dry before a wedding. The AI offers two salons and books Saburtalo.